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Support Packages
Boost your Atlassian experience with our tailored support packages. We offer four distinct levels designed to meet the unique needs of your business.
Packages Overview
Base Level
SBL
Online FAQs and documentation
Support Time: 9-to-5
SLA: 48 hours
SLO: None
Configuration support: 8 hours per month
Standard Level
SSL
Online FAQs and documentation
Support Time: 9-to-5
SLA: 48 hours
SLO: None
Configuration support: 16 hours per month
1 coaching session per month (4 hours)
Monthly report
Premium Level
SPL
Online FAQs and documentation
Support Time: 9-to-5
SLA: 24 hours
SLO: 48 hours
Configuration support: 32 hours per month
2 annual advanced training sessions
Periodic configuration reviews and performance optimization
Monthly report
Dedicated expert
Enterprise Level
SEL
Online FAQs and documentation
Support Time: 9-to-9
SLA: 12 hours
SLO: 24 hours
Configuration support: 40 hours per month
2 annual advanced training sessions
Periodic configuration reviews and performance optimization
Monthly report
Dedicated expert
15% discount on new configurations or projects
Choose the support package that aligns with your business needs and ensure your Atlassian tools run seamlessly.
